📖 Frequently Asked Questions – R G WoodShop
🪵 About R G WoodShop
Q: Who is R G WoodShop?
A: R G WoodShop is a Veteran‑Owned woodworking studio dedicated to crafting heirloom‑quality serveware, décor, and home accessories. Each piece is handmade, highlighting natural wood grain, live edges, and unique artistry.
🛒 Orders & Customization
Q: Can I request a custom design or personalization?
A: Yes! Many of our products can be personalized with engraving, sizing adjustments, or custom inlay work. Contact us before ordering to discuss your vision..
Q: Are all products exactly the same size?
A: No two pieces are identical. Because we work with natural logs and live edges, sizes may vary slightly — this uniqueness is part of the artistry.
🚚 Shipping & Delivery
Q: How long does it take to receive my order?
A: Standard orders ship within 5–7 business days. Custom or personalized items may take 10–14 business days depending on complexity.
Q: Do you ship internationally?
A: At this time, we ship within the U.S. only. We’re working toward expanding options in the future.
🔄 Returns & Policies
Q: What is your return policy?
A: We accept returns on non‑custom items within 14 days of delivery. Custom or personalized pieces are non‑returnable, unless damaged during shipping.
Q: What if my item arrives damaged?
A: Please contact us immediately with photos. We’ll work with you to repair, replace, or refund your purchase.
🪚 Product Care
Q: How do I care for my wooden products?
A: Hand wash with mild soap and water, then dry immediately. Do not soak or put in the dishwasher. Periodically condition with food‑safe mineral oil or beeswax to preserve the wood’s beauty.
Q: Are your products food‑safe?
A: Yes. All serveware is finished with food‑safe oils or sealants
🎁 Brand & Legacy
Q: What makes R G WoodShop different?
A: Every piece is handmade by a Veteran craftsman, blending integrity, artistry, and nature‑inspired design. Our mission is to create functional art that lasts for generations.